Shipping Policy

At Golden Tree Jewellers, we strive to ensure that your shopping experience is as seamless as possible. Below are the details of our shipping policy:

Free Shipping

  • Canada: Enjoy free shipping on all orders shipped within Canada for purchases over $250. Orders under $250 will incur a standard shipping fee, calculated at checkout.

Shipping Methods

  • We utilize FedEx Priority for most of our shipments, ensuring fast and reliable delivery!

In-Store Pickup

  • Convenience: We offer in-store pickup for customers who prefer to collect their orders directly from our location. Simply select the "In-Store Pickup" option at checkout.
  • Notification: You will receive a confirmation email when your order is ready for pickup. Please bring your order confirmation and a valid ID.

Delivery Times

  • In-stock Canadian orders are delivered within 2–5 business days of placing your order.
  • This timeframe includes order processing and transit, and also applies to orders paid with Affirm or Flexiti.
  • Business days are Monday to Friday, excluding statutory holidays.
  • Special orders, made-to-order items and items requiring resizing have separate lead times. Please confirm timing with our team before ordering.

Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email. This allows you to monitor the status of your shipment and stay informed.

Issues with Shipping

  • If you encounter any issues with your order, please don’t hesitate to contact our customer service team at info@goldentreejewellers.com We’re here to assist you!

Changes to This Policy

  • We reserve the right to update our shipping policy at any time. Any changes will be reflected on this page, so we encourage you to review it periodically.

Thank you for choosing Golden Tree Jewellers! We appreciate your business and look forward to serving you. Happy shopping!